Get in touch
Contact us
Questions about a pool, an order, or shipping? Our team replies within one business day. Email is the fastest channel.
We respond to all inquiries within 1 business day.
GIGI FRANCE is operated by UNISHOP LLC. Our team is US-based and handles customer inquiries Monday through Friday.
Contact Form
Direct Email
Prefer to email directly? Reach us at contact@gigifrance.com.
Include your order number if your inquiry is about an existing order.
Common Questions
Before reaching out, you may find your answer in our:
- Frequently Asked Questions — product specs, setup, maintenance, sizing
- Shipping Policy — delivery timelines, tracking, coverage areas
- Warranty & Returns — warranty claims, return process
Pre-Orders
Questions about our July 2026 pre-order launch:
- Current estimated ship dates: Shown on each product page
- Full refund policy: Available at any time before your order ships, no questions asked
- Payment: Via Stripe Checkout (Visa, Mastercard, Amex, Apple Pay, Google Pay)
Business & Press Inquiries
For wholesale, retail partnerships, or press inquiries, email contact@gigifrance.com with the subject line "Business Inquiry" or "Press Inquiry."