Returns
Refund & Return Policy
Last updated: June 8, 2026
Effective Date : [TO BE FILLED ON LAUNCH DAY — YYYY-MM-DD] Last updated : [TO BE FILLED ON LAUNCH DAY — YYYY-MM-DD]
This Refund & Returns Policy describes when and how UNISHOP LLC ("we", "us", or "GIGI FRANCE") issues refunds for orders placed on gigifrance.com. It is incorporated into and forms part of our Terms of Service. Capitalized terms not defined here have the meaning given in the Terms of Service.
1. Summary
| Situation | Refund | Restocking fee | Return shipping |
|---|---|---|---|
| Pre-Order cancellation before shipment | 100% (full) | None | N/A |
| Pre-Order delayed more than 15 days | 100% on request | None | N/A |
| Pre-Order delayed more than 30 days without notice | 100% (unconditional) | None | N/A |
| In-stock order cancellation before shipment | 100% (full) | None | N/A |
| Defective Product reported within 7 days | 100% (replacement / repair / refund) | None | Paid by us |
| Return of unused Pool or Cover (30-day window) | Product price minus 15% restocking fee | 15% | Paid by Customer |
| Return of unused Ladder (30-day window) | 100% of Product price | None | Paid by Customer |
| Return of used Product | Not eligible (except under Warranty) | — | — |
| Return outside 30-day window | Not eligible (except under Warranty) | — | — |
2. Pre-Order refunds
Because Pre-Orders are charged at the time of order placement, we provide strong protections for our Pre-Order Customers.
2.1 Free cancellation before shipment
You may cancel any Pre-Order at any time before the Product has shipped and receive a full refund, including any sales tax collected. No restocking fee. No questions. No shipping cost.
To cancel: email contact@gigifrance.com with subject "Cancel Pre-Order [your order ID]" and include the email address used at checkout. We confirm the cancellation within 2 business days and process the refund within 5–10 business days, back to the original payment method via Stripe.
2.2 Right to cancel if shipment is delayed
If the estimated shipment date is delayed by more than 15 calendar days, we will proactively notify you and offer you the option to cancel for a full refund. If delayed by more than 30 calendar days without our notification, you have an unconditional right to cancel and receive a full refund.
These protections are provided in addition to your rights under the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435).
2.3 How refunds are processed
All refunds are issued back to the original payment method via Stripe. Typical timeline: refund initiated within 5 business days of approval; posts within 5–10 business days from your bank or card issuer. If your refund does not appear within 15 business days, contact us with your order ID.
3. Returns of in-stock (delivered) Products
3.1 30-day return window
You may return an eligible Product within 30 calendar days of delivery (per the carrier's tracking record). After 30 days, returns are not eligible except under the Manufacturer Warranty (Section 11 of the Terms of Service).
3.2 Condition required
The Product must be unused (never inflated, never filled with water, never installed), in original condition (no damage, wear, or missing components), and in original packaging (or equivalent protective packaging). Products inflated, filled, or installed even once are considered "used" and are not eligible for a standard return. If a Product is defective and was inflated only to test, see Section 4.
3.3 Restocking fee
A restocking fee applies to returns of pools and covers, reflecting the actual cost of inspection, cleaning, repackaging, and re-listing.
| Product | Restocking fee |
|---|---|
| Pools | 15% |
| Covers | 15% |
| Ladder | None (0%) |
Why a restocking fee? Pools and covers are heavy, palletized items. A return involves freight handling, full inspection, cleaning, repackaging into a new shipping crate, and re-listing. The 15% fee is calibrated to cover these costs — it is not a deterrent. The Ladder incurs minimal handling cost, so no restocking fee applies.
The restocking fee is calculated on the Product price (pre-tax). Any sales tax is fully refunded.
3.4 Return shipping cost
The Customer is responsible for return shipping costs for non-defective returns. You may self-arrange return shipping (choose a carrier with tracking and insurance; palletized freight recommended for pools/covers) or request our discounted label (cost deducted from your refund). Contact contact@gigifrance.com to initiate a return and confirm the return address.
3.5 Refund timing for returns
Once we receive and inspect the returned Product (within 5 business days of receipt), an approved refund (minus restocking fee and return shipping if applicable) is initiated within 5 business days of approval and posts within 5–10 business days from your bank or card issuer.
4. Defective Products
If a Product arrives damaged, defective, or with missing parts, the standard return rules do not apply. Instead:
- Do not install or use the Product.
- Contact us at contact@gigifrance.com within 7 calendar days of delivery.
- Include your order ID, a clear description, and photos of the defect and packaging.
We will respond within 5 business days with a resolution: replacement of the defective component, replacement of the entire Product at our cost, repair if feasible, or a full refund including all shipping and tax, with no restocking fee. If we ask for the defective Product to be returned, we pay for return shipping.
4.1 Carrier-damaged shipments
If the outer packaging is visibly damaged on delivery, we recommend (if possible) refusing the delivery and noting the damage with the carrier. If you accept it, photograph the damaged packaging before opening and contact us immediately. We will work with carrier insurance to resolve the issue.
5. Manufacturer Warranty claims (after 30 days)
For issues after the 30-day return window but within the 2-year Manufacturer Warranty, see Section 11 of the Terms of Service. Warranty claims are governed by the Warranty terms, not by standard refund rules.
6. Non-refundable items
The following are not eligible for return or refund, except where required by applicable law: Products that have been installed or used; Products returned without all original components; Products returned outside the 30-day window; Products damaged by misuse, accident, or chemical imbalance; and custom or specially-ordered Products.
7. Refunds initiated by us
In limited situations, we may issue a refund without a Customer request: inability to fulfill (supply chain disruption, manufacturer recall); pricing error correction (we may cancel and refund an affected Order before shipment); or suspected fraud or undeliverable address.
8. Chargebacks
If you initiate a credit card chargeback without first contacting us, we reserve the right to provide Stripe with evidence of the transaction, shipment, and your acceptance of these Terms, and to suspend future Orders pending resolution. We strongly encourage you to contact contact@gigifrance.com first — almost all disputes are resolvable directly and faster than the chargeback process.
9. Contact
Email : contact@gigifrance.com (subject line: "Refund") Postal mail : UNISHOP LLC, 102 Gold Ave SW #399, Albuquerque, NM 87102, United States
We commit to a first response within 2 business days of receipt.